App support

Support for Bloom Surgical apps.

For help with an app, a privacy question, or a support request, contact Bloom Surgical, a software brand of NYC Nassau Physician Services PLLC.

support@nycnassauphysicianservices.com

Baby AI

For help with fertility lessons, quizzes, visit questions, reminders, the optional parenting journey, or the Apple Watch companion.

  • Include the app version, device model, and a short description of the problem.
  • For Watch issues, include your Watch model and when it last synced.
  • Please do not email private health details, clinic records, or personal photos.
  • Ask your care team about symptoms, test results, or treatment choices.

Baby AI is in development. The current version works offline; the website's chat demo is a scripted preview, not a live AI service.

ShapeShift: Aesthetic Architect

For questions about cosmetic-procedure education, the Scar Reality Atlas, the virtual consultation guide, saved plans, local photo overlays, or Consultation Pack export.

  • Include the app version, iPhone model, and iOS version.
  • Describe the procedure, screen, and front, side, or rear atlas view involved.
  • Do not email personal medical photos or protected health information.
  • Use a qualified clinician for candidacy, diagnosis, urgent concerns, and personal medical decisions.

ScopeBridge

For questions about device compatibility, media export, iPadOS display workflows, Apple Vision Pro concepts, or educational use.

  • Include your device model and operating system version.
  • Describe the video source, adapter, or capture workflow involved.
  • Do not send patient-identifying media by email.

ShapeShift: Metabolic Architect

For questions about metabolic education visuals, app navigation, saved views, or educational content.

  • Include the app version and device model.
  • Describe what you were viewing when the issue occurred.
  • Educational visuals should be discussed with a qualified clinician for personal medical decisions.

ShapeShift Bariatric Pathway Navigator

For questions about pathway prompts, visit preparation, action plans, summaries, or sharing concepts.

  • Include the pathway screen or feature involved.
  • Do not include protected health information in support emails.
  • Use your care team for urgent or personalized medical questions.

Common questions

Quick answers

Are these apps a substitute for medical care?

No. The apps are designed for education, preparation, communication, and workflow support. They do not replace care from a qualified medical professional.

Can I send protected health information by email?

Please do not send patient-identifying information, protected health information, endoscopy videos, images, or clinical records through support email.

How quickly will support respond?

Support requests are reviewed as soon as possible. Include the app name, device model, operating system version, and a brief description of the issue.