App support

Support for Bloom Surgical apps.

For help with an app, a privacy question, or a support request, contact Bloom Surgical, a software brand of NYC Nassau Physician Services PLLC.

support@nycnassauphysicianservices.com

ScopeBridge

For questions about device compatibility, media export, iPadOS display workflows, Apple Vision Pro concepts, or educational use.

  • Include your device model and operating system version.
  • Describe the video source, adapter, or capture workflow involved.
  • Do not send patient-identifying media by email.

ShapeShift: Metabolic Architect

For questions about metabolic education visuals, app navigation, saved views, or educational content.

  • Include the app version and device model.
  • Describe what you were viewing when the issue occurred.
  • Educational visuals should be discussed with a qualified clinician for personal medical decisions.

ShapeShift Bariatric Pathway Navigator

For questions about pathway prompts, visit preparation, action plans, summaries, or sharing concepts.

  • Include the pathway screen or feature involved.
  • Do not include protected health information in support emails.
  • Use your care team for urgent or personalized medical questions.

Common questions

Quick answers

Are these apps a substitute for medical care?

No. The apps are designed for education, preparation, communication, and workflow support. They do not replace care from a qualified medical professional.

Can I send protected health information by email?

Please do not send patient-identifying information, protected health information, endoscopy videos, images, or clinical records through support email.

How quickly will support respond?

Support requests are reviewed as soon as possible. Include the app name, device model, operating system version, and a brief description of the issue.